Terms and Conditions
If you have any questions about this Agreement or the Site please call our Customer Service team at +1 (469) 605-2799.
We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.
You may print a copy of these Terms and Conditions using the print feature in your browser. It is the customer’s responsibility to periodically visit the “Terms and Conditions” link at the bottom of our home page to review the most current version of the Terms and Conditions. You may use your browser to print copies of any updated Terms and Conditions.
Thanks for choosing www.myhomegrocers.com to serve your grocery needs. Our team works diligently to ensure we pick the best products for you and our delivery associates try their best to deliver in the fastest manner possible.
Please note, that we will call/text you during order fulfillment to ask for replacement brands / items just in case what has been ordered becomes out of stock. Kindly make every effort to answer our calls/texts for a speedy fulfillment process. Delivery times are highly dependent on volumes, and traffic situations and we do our best to deliver orders within the timeframe. Our delivery associates may OR may not call you when en-route so please be sure to designate a pick-up person OR have someone answer the door when our delivery associates come by. Failure to have a designate or no-show during delivery authorizes our delivery associates for a drop-off the order or bring it back.
All images of the products may differ slightly from actual products depending on current importing source. The images used on our website are for reference only;
Shipping and Returns
Please note all credit cards are charged at the time of check out to help prevent fraudulent orders. Under no circumstances are you allowed to make a purchase with someone else’s credit card, even with the card holder’s consent. If you are a first time customer and making a purchase with a different shipping/delivery address, we reserve the right to hold the order until requisite checks are performed to ensure the Credit Card holder’s consent has been secured before shipping/delivering the order to a different address.
Once order is placed, they will be shipped/delivered via our delivery associates between the times specified on the website or in the order confirmation email.
MHG’s main motto and sole purpose is to deliver fresh and quality products in a condition that satisfies the requirements and expectations of our customers. Under any unfortunate circumstances where the product is damaged or not in the required form, we accept returns of the same with the money refunded to the customer’s previous mode of payment or to theirMHG Wallet. That’s it, no questions asked!Instructions for Easy Return Policy:
- Return are accepted immediately after the product is delivered, checked for damage or replacement, and is then given back to the same delivery executive for replacement.
- Any damaged Perishable items needs to be updated to MHG team for replacement/refund within 24hrs from the time of delivery
- Non-Perishable items are to be returned within 4 days from the date of delivery.
- If the returned items are below the sum of $10, then the refund will be credited to your MHG wallet which can be used towards your next purchase. Used, damaged, or opened products or cooked food with improper packaging are excluded from returns.
- Exception: Only in the case of manufacturing defects that are found after delivery canbe returned on request.