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 Terms and Conditions

Please read the following Terms Of Use & Disclaimer before using the website. This Agreement (the "Agreement") is an agreement between you and www.myhomegrocers.com that states the terms and conditions under which you may use the Site and receive services, which includes processing and delivery of product orders. Note that special terms for www.myhomegrocers.com customers are contained at the end of this Agreement, and, where applicable, those terms supplement or, to the degree that they are inconsistent, supersede these terms. Your use of the website and www.myhomegrocers.com services constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use the website or www.myhomegrocers.com services.

If you have any questions about this Agreement or the Site please call our Customer Service team at +1 (469) 605-2799.

We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.

You may print a copy of these Terms and Conditions using the print feature in your browser. It is the customer’s responsibility to periodically visit the “Terms and Conditions” link at the bottom of our home page to review the most current version of the Terms and Conditions. You may use your browser to print copies of any updated Terms and Conditions.


Disclaimer

Thanks for choosing www.myhomegrocers.com to serve your grocery needs. Our team works diligently to ensure we pick the best products for you and our delivery associates to try their best to deliver in the fastest manner possible. 

Please note, that we will call/text you during order fulfillment to ask for replacement brands/items just in case what has been ordered becomes out of stock. Kindly make every effort to answer our calls/texts for a speedy fulfillment process. Delivery times are highly dependent on volumes, and traffic situations and we do our best to deliver orders within the timeframe. Our delivery associates may OR may not call you when en-route so please be sure to designate a pick-up person OR have someone answer the door when our delivery associates come by. Failure to have a designated or no-show during delivery authorizes our delivery associates to drop off the order or bring it back. 

All images of the products may differ slightly from actual products depending on the current importing source. The images used on our  website are for reference only;   


Shipping and Returns

Please note all credit cards are charged at the time of check out to help prevent fraudulent orders. Under no circumstances are you allowed to make a purchase with someone else’s credit card, even with the card holder’s consent. If you are a first-time customer and making a purchase with a different shipping/delivery address, we reserve the right to hold the order until requisite checks are performed to ensure the Credit Card holder’s consent has been secured before shipping/delivering the order to a different address. 

Once an order is placed, it will be shipped/delivered via our delivery associates between the times specified on the website or in the order confirmation email.


Price Match Guaranteed
  • The Price Match Guarantee option is valid only on Non-Sale Items  & Non-Perishables.
  • To avail Price Match option, please send us a Screenshot/Invoice image & link for the Product that is found online or at a local Grocery store.
  • Price Match is only valid & applicable from stores or websites that serve in the DFW region.
  • The invoice date should be less than 7 days to avail of this benefit and the Products shouldn't be on Sale.
  • Any local website that is provided to us to avail of this offer should display the Price that is being requested and shouldn't be on Sale.


Damaged Products
Products are free of damage and breakage when your order is shipped/en-route from our location. Although products are packaged very carefully, damages may occur in transit. Please contact www.myhomegrocers.com if you should receive a damaged or broken product. Make sure to save all contents, including packaging. We may take up to two or three business days to complete the refund or provide a replacement item or a credit if it's determined as no fault of the customer and based on the result of the investigation.

Incorrect Product/Wrong Item
If for any reason an incorrect product or a wrong item was delivered, please contact us at the earliest for a replacement or a credit.

Incorrect and Incomplete Address
We will deliver to the shipping address that you provided, we are not responsible for incorrect shipping/delivery address.
However, if notified by calling us before delivery/shipping is completed, we will do our best to stop the wrong address delivery and reroute to the correct address.

If an address is incomplete (including zip code), we are not responsible for non-delivery. However, our delivery associates will make every attempt to reach you based on the information available in your account ie. via call, text, or email to get the correct information when on delivery and will wait for a response for not more than a few minutes, before returning ordered items to www.myhomegrocers.com.

Return Policy

MHG’s main motto and sole purpose are to deliver fresh and quality products in a condition that satisfies the requirements and expectations of our customers. Under any unfortunate circumstances where the product is damaged or not in the required form, we accept returns of the same with the money refunded to the customer’s previous mode of payment or to their Wallet. That’s it, no questions asked!

Instructions for Easy Return Policy:
  • Returns are accepted immediately after the product is delivered, checked for damage or replacement, and is then given back to the same delivery executive for replacement.
  • Any damaged Perishable items need to be updated to the MHG team for replacement/refund within 24hrs from the time of delivery
  • Non-Perishable items are to be returned within 4 days from the date of delivery.
  • If the returned items are below the sum of $10, then the refund will be credited to your MHG wallet which can be used towards your next purchase. Used, damaged, or opened products or cooked food with improper packaging are excluded from returns.
  • Exception: Only in the case of manufacturing defects that are found after delivery can be returned on request.

Delivery Of Products
To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. Frozen items must immediately be placed in a freezer. We guarantee your products (with the exception of frozen items) will remain fresh in the delivery box at room temperature (78 degrees) for two to three hours from the time of delivery. 

To receive the delivery, you must live in residential premises like apartment, town-home, condo or home and you or your doorman must be present to receive your order from our delivery associate during your delivery window. 
Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. 
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery dates and times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as quickly as possible when the conditions permit. We will never deliver an order past 10:00 PM without a customer's consent.

If your designated delivery location (i.e., street, avenue) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date. 

Customers are under no obligation to tip Drivers.

Change And Cancellation Policy
If you wish to change your order after it has been placed, please send us an email immediately to [email protected]. If your order has already been processed and en-route, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time.
If you wish to cancel an order that has not been processed yet, please send us an email immediately and we will refund you 100%.
If you wish to cancel an order that has been already processed but not en-route, we will refund you 100%.

Refunds
Refunds will be processed within 7-10 Days from the Date of Delivery due to the higher volume of Orders where we are working really hard catering to your co-customer needs. We really appreciate your patience & sorry for the inconvenience this may cause. Please note delays in the processing of such refunds are subject to issuer banks and processors like VISA, MasterCard, AXP, etc.

The usual time frame for refunds to show up on the CC statements is 3-5 business days from the date of refund processed. If for some reason you don’t see the refund please send us an email immediately at [email protected] and we will investigate the reason for the delay.